1. What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, as long as the item is unworn, unwashed, and in its original condition with tags attached. Please visit our Return & Refund Policy page for more details.
2. Can I cancel or modify my order after placing it?
Orders can only be canceled or modified within 24 hours of purchase. After this period, the order will be processed and cannot be changed. If you need assistance, please contact our customer support team as soon as possible.
3. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the product. We will resolve the issue as quickly as possible.
4. Where do I return my item?
If you need to return an item, please contact us first for return authorization and instructions. Returns should be sent to our designated return address, which will be provided upon approval of your request.
5. Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
6. How long does it take to process a refund?
Once we receive and inspect your return, refunds are typically processed within 7 business days. The refund will be credited to your original payment method. Processing times may vary depending on your bank or payment provider.
7. Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors of the same item, subject to availability.