Shipping Policy
Thank you for shopping with sueasyretro.com! If you have any questions about shipping, please feel free to contact us.
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Order Processing Time
- Order processing time is the period between when the order is placed and when we hand it over to the delivery service.
- Most orders are shipped within 1–3 business days after order confirmation and payment. Please note that orders placed over the weekend may experience slight delays.
- Our warehouse operates Monday through Friday during regular business hours, excluding holidays. We strive to keep any shipping delays to a minimum during such periods.
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Shipping Cost & Estimated Transit Time
| Country/Region | Estimated Delivery Time | Shipping Cost | Courier (For Reference) |
| USA/Canada | 7-12 business days | Free Shipping | USPS/Canada Post |
| Europe | 7-10 business days | Economy International ($5) | Royal Mail, DHL, etc. |
| New Zealand/Australia | 9-15 business days | Economy International ($10) | NZ Post/Australia Post |
| Other Countries | 9-15 business days | Economy International ($5) | Mainstream courier services |
Note: The actual courier may vary depending on the service provider displayed in your order details. Please check your order status for the latest updates.
Total Delivery Time = Processing Time + Shipping Time (depending on your location).
If you need expedited shipping, please contact us to change the courier.
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Tracking Information
- Once your order has been shipped, you will receive an email with a tracking number. This number will become active within 24 hours.
- During peak periods or holidays, this process may take longer.
- Tracking information may take 48 to 72 hours to update.
- If you are unable to track your package as expected, please contact us, and we will resolve the issue within 48 hours.
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Delivery Delays
If your order is delayed beyond the estimated delivery window, please contact us at hello@sueasyretro.com. We will promptly check the status with the shipping provider and keep you informed. Thank you for your patience and support.
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Customs, Duties, and Taxes
We are responsible for handling customs clearance for your order.
In very rare cases, should the customs authority in your country require the recipient's direct assistance to facilitate the clearance process (such as providing an ID or specific local documentation), we will notify you immediately with instructions. We will work closely with you to ensure a smooth delivery process.
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Payments
We accept a wide range of payment options to make your shopping experience convenient, thanks to our robust payment infrastructure supported by Airwallex.
Our accepted payment methods include:
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Major Credit Cards: Visa, Mastercard, American Express, Discover, JCB, and more.
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Digital Wallets: PayPal.
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Bank Transfer: iDEAL (popular in the Netherlands).
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Buy Now, Pay Later (BNPL) Options: We offer flexible installment plans through Afterpay and Klarna. Shop now and pay over time!
If you require an alternative payment method, please do not hesitate to contact us!
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Contact Information
Phone: +86 15311852863
Email: hello@sueasyretro.com
Address:
OFFICE 5, 8/F, MEGA CUBE, 8 Wang Kwong Road, Kowloon, Hong Kong, China
(Returns are NOT accepted at this address.)